Here at National Solar Energy, we work hard to provide technical support and maintenance for our customers.
On this page, you will find quick answers and solutions to your technical issues. Usually when there is fault within the solar system, the fault will likely be in the accessories (DC, AC breakers and parts) or inverter. If you have a technical issue, please go through the quick solutions and shutdown procedure below. If the system still does not work after you have followed the shutdown procedure, please submit the Service Request form with completed information. We will assist all customers by lodging a claim to the manufacturer on behalf of the customer. Alternatively, you may wish to visit the manufacturer’s website to lodge a claim.
In the event of an emergency, please follow the shutdown procedure below to turn off your solar system.
We take pride in our solar installations and all installations are in accordance with Australian Standards. Rest assured that solar installations will not cause any harm to your roof. However, should you experience any roof leakage or other roof issues, we will assist with the investigation of a roof leakage. We provide a 5-year workmanship warranty as we are certain that our solar installations are safe and reliable.
If you have any questions about your energy bills, please check with your energy retailer.
The table below lists all the common errors and instructions that you will find useful to resolve your problem efficiently and effectively.
Below is an outline of our entire service process and our regular processing time is 30 working days. Service requests are dependent on the handling and processing procedure of the manufacturers and/or suppliers.
Simply follow the steps below to shut down your entire solar system. Sometimes, a simple restart could help to make your system functional again, just like rebooting a computer.
Instructions for Shutdown Procedure:
Monitor the LCD screen on your inverter after you have completed the shut down procedure. If there are stable green lights and no error message on the LCD screen, congratulations your solar system is working again. If there are red lights and/or error message, please take a photo of the LCD screen and attach it to the form below.
Submit the form below with all required fields completed and all files attached.
*Please note: Failure to provide full information and photos may delay the process of warranty claim.
Once we have received your form, we endeavour to diagnose the issue and respond to your service request within three business days. In case of emergency, please shut down your solar system.
Usually the fault will lie within the inverter or the accessories (DC, AC breakers and other parts). Depending on what the fault is, we will advise you via email what are the next steps to take. We may either arrange for an inspection to further confirm if the fault lies within the accessories or we will lodge a claim with the manufacturer if the fault is with the inverter. Service call charges shall be applicable but not limited to the following situations
Please refer to service request form below for more information.
The team at National Solar Energy is ready to answer your questions and provide expert advice.
